Avendus Capital Advises on Serco’s Acquisition of Intelenet Global Services.

Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos. Around the world, Serco improves essential services by managing people, processes, technology and assets more effectively. It advises policy makers, designs innovative solutions, integrates systems and - most of all - delivers to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Its people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.

Intelenet is a leading provider of BPO services. Headquartered in Mumbai, India, it operates 34 global delivery centres across seven countries and has over 32,000 employees, 28,000 of which are graduates. Intelenet has a strong customer base of international companies in the UK, USA, India and elsewhere around the world. Customers include Barclays, State Bank of India, Travelport, Apria Healthcare, BSNL and Aircel. Intelenet offers its global customers a broad range of middle and back office services including transactional, process and voice support, finance and accounting services, and business transformation consulting such as process redesign and reengineering. The international BPO business primarily focuses on three vertical markets: Banking, Financial Services & Insurance; Travel, Hospitality & Transport; and Healthcare. As a customer-centric organisation, Intelenet’s services tend to be core to the operations of its customers and are often complex and judgement-based.