Page 38 - Avendus Huran Flipbook 2026

One experience I clearly remember is

taking feedback on our service quality
from customers, mostly senior shop
owners, and reporting it directly to my

grandfather and father.

SHIVA SANKESHWAR

Managing Director, VRL Group

VRL is a third-generation family business. Can you describe
Stewardship in Motion the single moment or insight in your early life that made you
decide to join and build on the family’s transport legacy
Shiva Sankeshwar is a third-generation leader at the rather than pursue a different path?
VRL Group, serving as Managing Director of Vijayanand
Travels and holding directorships at VRL Logistics Ltd. My exposure to the business began early. During my school
and VRL Media Pvt. Ltd. Focused on driving growth summer vacations, I would meet our customers, visit our
in the passenger mobility business, he has led fleet branches and sit with our staff at the booking counter to
book consignments. Being involved in these day-to-day
expansion, a brand refresh and the development of a operations gave me a practical understanding of how things
digital booking ecosystem with over 1.5 mn downloads, worked on the ground.
while working closely with technology, operations and
marketing teams to enhance customer experience One experience I clearly remember is taking feedback on our
across routes. service quality from customers, mostly senior shop owners,
and reporting it directly to my grandfather and father. At
around twelve years old, I didn’t fully understand the scale
of the organization, but I could see the respect people
had not only for VRL but also for our family. It became
obvious that this goodwill hadn’t come overnight. It was the
result of decades of consistency and discipline, and that
understanding played a big role in shaping my decision to
join the business.

36 | Uth Series 2025 • U30 Business Leaders